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General Terms and Conditions

By submitting an online course order, the user agrees to the following terms and conditions and commits to comply with the rules stated therein.

Basic Definitions

A product or service refers to any form of pilot educational material: online course, e-learning course, electronic book – ebook, webinar, pilot course, online lecture or seminar, live event, or live seminar.

GTC are these general terms and conditions, which are an integral part of the electronic order and thus the purchase contract concluded at a distance. GTC are also published on the Provider’s website.

The price is the total price stated in the electronic order.

1 General Provisions

1.1. The provider of products and services on https://www.aeroprague.com is the company Mavisys, s.r.o., with its registered office at Loosova 355/12, 638 00 Brno, ID No.: 25583778 (hereinafter referred to as “Provider” / “Seller”).

1.2. The user is a natural or legal person who has paid the order for the Provider’s product or service (hereinafter referred to as “User” / “Buyer” / “Customer”).

2 Order and Conclusion of the Purchase Contract

2.1. The subject of the contract is the User’s right to access educational materials through the member section or web interface on the Provider’s server https://www.aeroprague.com (hereinafter referred to as “product or service”).

2.2. The user declares that they have acquainted themselves with all the information regarding the order on the Provider’s website.

2.3. The user orders the subject of the contract by filling out an electronic order form through the Provider’s website. The user is required to check and possibly correct the order before sending it.

2.4. The sales form always contains information about the User, the ordered product, goods or service, price including taxes and fees, method of payment of the purchase price, information about the requested delivery method and information about costs associated with the delivery of the product or provided service. For online products, delivery costs are not charged. Costs incurred by the customer in using remote communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the customer.

2.5. The contractual relationship between the Provider and the User arises by sending the order (not only after confirmation of the order). The User submits the order by clicking on the order button. From this moment, mutual rights and obligations arise between them and the Provider, as defined by the purchase contract and these terms and conditions. By submitting the order, the User confirms that they have familiarized themselves with these terms and conditions and agree with them. A condition of a valid electronic order is filling in all prescribed data and particulars stated in the sales form. The Provider excludes acceptance of an offer with an addition or deviation.

2.6. By submitting the order, the User confirms that they have familiarized themselves with the GTC for purchasing on the Provider’s website of the business company Mavisys, s.r.o. and agree with them.

2.7. The User agrees to the use of remote communication means when concluding the contract.

3 Price and Payment Method

3.1. The current price of products and services is stated on the Provider’s website and also in the summary of the electronic order. The Provider reserves the right to correct the price if it finds that the price was stated incorrectly. In this case, the Provider must inform the User of the correct price, and the User must agree with the price adjustment. If the User does not agree with this price, the order will be canceled by the Provider. In such a case, neither the Provider nor the User have any rights or obligations.

3.2. After sending the order, the Seller issues a tax document – invoice to the Customer. This serves as a document of purchase of the product, goods, or service.

3.3. The price for products and services and any costs associated with the delivery of goods are paid by the customer non-cash in the manner and to the account chosen in the sales form.

3.4. Payment Options

For non-cash payments, payment methods are connected to the payment gateway of Global Payments, s.r.o., which provides secure technology for accepting payment cards and online bank transfers. You enter payment card numbers, credit card numbers, and electronic banking passwords using the secure and trusted channel of Global Payments, s.r.o.

You can use these payment options:

  1. a) Online payment card: VISA, VISA electron, MasterCard, Maestro
  2. d) Bank transfer based on invoice

3.5. Payment can be made either as a one-time payment or in installments. The conditions of installment sales are specified in section 3.7.

3.6. The customer is obliged to pay the price together with the correct variable payment symbol; otherwise, the seller cannot identify the payment and provide the required service in time.

3.7. If the price of the product or service is paid in installments, the Provider reserves the right to cancel the contract and at the same time revoke the User’s access to the purchased product or service if the 2nd installment is not paid even 5 days after its due date. In this case, the paid 1st installment remains with the Provider as payment for the services provided until that time.

4 Delivery Conditions

4.1. For online educational products, delivery is understood as sending access data from the Seller to the Customer’s email address specified in the order form, or by sending a link to a website.

4.2. The Seller will provide the Customer with access data only after the full purchase price has been paid, usually immediately after the successful pairing of the payment, but no later than three days, unless stated otherwise.

5 Rights and Obligations of the Provider

5.1. The Provider is obligated, after successful pairing of the payment, to create or update the User’s access rights to the ordered product or service.

5.2. The Provider has the right to prematurely terminate without compensation the User’s access to the online course if the User violates article 10, 3.7, or 6.1 of these conditions.

5.3. The Provider may reasonably inform the User about its other services via advertising messages using the User’s email address, with which the User agrees. The Provider is obliged to stop sending any advertising messages to the User if requested by the User via an email message.

5.4. The User has no right to financial compensation or a refund of the paid fee in the event of a server outage. The Provider is obliged to make necessary efforts to eliminate technical problems with the server.

6 Rights and Obligations of the User

6.1. The User is obliged to pay the price for the online course set on the Provider’s website, non-cash (i.e., either based on direct payment by credit card or bank transfer).

6.2. The User has the right to use the ordered products and services for a period of 1 year from payment unless otherwise specified for the product or if the product does not have the nature of a live event.

6.3. The User is obliged to test before paying for the product or service whether the video playback or opening of PDF documents works with their technical equipment (hardware and software) and used internet connection. Free access introductory videos and courses available for free on the Provider’s website serve for this testing. By paying for the online course order, the User confirms that the sample videos and courses play and display without problems and accepts the same quality and method of playback, display, and presentation for the actual online course. The Provider is entitled to reject the User’s later complaint for this reason.

6.4. The User understands that proper use of online educational products and webinars requires meeting technical requirements – having updated software. If outdated software – an internet browser is used, functionality may be limited.

6.5. The User undertakes to comply with the rules set out in article 10 – Copyright Protection.

7 Withdrawal from the Contract

7.1. Withdrawal from the contract by the consumer, if the buyer is a consumer, has the right in accordance with § 1829 paragraph 1 of the Civil Code to withdraw from the contract within fourteen days of receiving/delivering the product, goods, without stating a reason and without any penalty. This right is not a means of resolving a complaint about goods.

7.2. If you decide to withdraw within this period, please comply with the following conditions:

  • The seller must be sent a declaration of intent to withdraw from the contract no later than the 14th day after receiving the product/goods.
  • Please send information about the withdrawal by email to ops@aeroprague.cz along with the variable symbol, email, name, purchase date, and account number where you would like the funds to be transferred.
  • The money for the product/services will be returned to the account number specified in the request for a refund.
  • In case of the customer’s withdrawal from the contract for an online educational product, the seller is entitled to immediately deactivate and disable access to the program’s member section upon receiving the withdrawal notice.

7.3. Withdrawal from the contract by the Provider. The Provider is entitled to withdraw from the purchase contract without undue delay if it is found that the other party has significantly breached the contract. For the purposes of this contract, a significant breach of the contract is considered to be:

  • The User’s delay in paying the purchase price or partial payment (according to sections 3.7 or 6.1) for more than 5 days after the due date;
  • Breach of obligations to protect copyright (article 10) by the User.

8 Complaints

8.1. The rights and obligations of the contracting parties regarding the seller’s liability for defects, i.e., rights from defective performance, are governed by the relevant generally binding regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code).

8.2. The Provider is responsible to the User that the goods have no defects upon receipt. If the item is not in accordance with the purchase contract upon receipt, the User has the right for the Provider to bring the product/goods into a condition corresponding to the purchase contract, free of charge and without undue delay.

8.3. Defective performance must be claimed by the User without undue delay with the Provider, but no later than two years after receiving the goods.

8.4. For complaints, please contact us by email at ops@aeroprague.cz. The complaint should include proof of purchase and a description of the defect. You will be informed about the handling of the complaint by email.

8.5. The customer may request the free removal of the defect, an appropriate discount on the price, and if it is not disproportionate to the nature of the defect (especially if the defect cannot be removed without undue delay), a request can be made for the delivery of a new item without defects. If repair or replacement is not possible, based on withdrawal from the contract, the customer can request a full refund of the purchase price.

8.6. The complaint will be processed without undue delay, no later than 30 days from the date of the complaint, unless the seller and the customer agree on a longer period.

8.7. The seller is not obliged to satisfy the customer’s claim if it proves that the customer knew about the defect of the goods before taking them over or caused it himself. The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use. The seller is also not responsible for defects that may occur to the customer due to the customer’s slow internet connection, outdated internet browser, or not installed mandatory software required to run webinars or online products, which it cannot influence. Online educational products and webinars contain only instructions and recommendations; the seller is also not responsible for the success or failure of the customer in applying them in practice.

8.8. In case of minor technical problems, problems with logging into the member section, the need to change the password, or other issues that prevent the use of the product on the part of the Provider, the User should contact the email ops@aeroprague.cz. Requests are usually resolved within 1 working day, but no later than 30 days after receiving the request.

9 Disclaimer

9.1. All products and services of our company are for educational and informational purposes in the field of aviation, sports flying, air transport, aviation schools, and pilot training, and other aviation personnel. The information provided by the lecturers of online programs is only instructions and recommendations. Our company and the lecturers are in no way responsible for your success or failure in their application in practice, for your feelings, health condition, and states that you may experience. Throughout the use of products and services, you are fully responsible for your actions, behavior, and decision-making. Your success depends on a number of other factors that we cannot influence, such as your skills, opportunities, knowledge, abilities, dedication, market situation, business knowledge, health condition, etc.

10 Copyright Protection

10.1. Access data to online products or the relevant web address are intended only for the personal needs of the customer. Access to the user account is secured by a username and password. The customer is obliged to maintain confidentiality regarding the information necessary to access his user account for the online product or provided web address. The Seller bears no responsibility for the misuse of the username and password by a third party.

10.2. Products that the seller sells via the web interface, including their content, are subject to legal protection under copyright law. Any distribution or provision to third parties without the consent of the author is prohibited. The right to use the copyrighted work may be granted to the customer only based on a licensing agreement. The customer is responsible to the seller for any damage caused by violating the rights to protect the copyrighted work.

10.3. The User undertakes not to download videos from the online course to their hard drive or any other offline or online medium intended for storing digital data. Similarly, the User undertakes not to make any audio-video recordings of the played video within the online course. All these and other similar activities are contrary to the wishes of the operator and these contractual conditions.

10.4. The User undertakes not to provide third parties with the internet address where the online course videos are located, as well as other components and contents of the courses.

10.5. The User undertakes to protect their access data (username and password) through which authorization to access the online course is conducted. The User must not allow third parties to log in with their access data. In case the User allows a third party such access, they bear full responsibility for any resulting damage.

11 Personal Data Protection

11.1. In accordance with the Act No. 101/2000 Coll., on the Protection of Personal Data, the User acknowledges that the Provider stores data entered by the User during the order of products or services in its database and is authorized to process this data for the purpose of fulfilling the contract, for purposes of commercial relations with the User, but at the same time has no right to provide it to third parties. This consent is given based on the legal title of Contract Fulfillment and the Legitimate Interest of the Operator. Here you can find the complete text of the Principles for the Processing of Personal Data.

12 Final Provisions

12.1. These terms and conditions are displayed on the Provider’s website.

12.2. Complaints and comments from the User related to the contractual relationship concluded between the seller and the buyer are handled by the Provider. Complaints can be filed by the User at the address ops@aeroprague.cz. If the complaint is a claim, it will be processed as a claim.

12.3. All legal disputes arising in connection with the purchase contract will be resolved in civil court proceedings by the general courts of the Czech Republic.

12.4. If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.

12.5. The Seller reserves the right to modify additional rights and obligations of the contractual parties beyond these terms and conditions for selected products. These rules will always be stated on the web pages of the respective product and take precedence over the provisions of the Terms and Conditions.

12.6. The purchase contract including the terms and conditions is archived by the corporation in electronic form and is not publicly accessible.

12.7. If any or some of the provisions of these contractual terms and conditions are or become invalid, the other provisions remain valid. The resulting gap will be replaced by a regulation corresponding to the purpose and meaning of these terms and conditions.

12.8. This current version of the terms and conditions is valid and effective from June 1, 2020.

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